This article is designed to help you get the most out of Superhuman Mail with clear, role-specific guidance.
Inside, you’ll find suggested features, practical use cases, and recommended inbox configurations tailored to your workflow.
By following these tips, you can onboard quickly, streamline your daily tasks, and unlock the full value of Mail. With the right setup from the start, your team will be set up for lasting success.
Splits
Splits let you organize your inbox into separate views, so you can focus on what matters, cut through noise and stay on top of priorities. This makes it easier to work faster, stay organized, and never miss what’s important.
| Split Examples | Benefit |
ATS notifications |
Ensures no deal is dropped, saves time with already written draft that captures your voice and tone |
Candidate-focused Splits: use a Split based on an AI Auto Label to capture emails asking for feedback |
Respond efficiently and intentionally by staying in the mindset of sharing feedback when candidates reach out asking for it |
Candidate-focused Splits: Applications |
Stay in flow and find the best candidates fast by bucketing applications and emails based on open roles |
Internal emails |
Focus on internal emails as you have time allowing you to prioritize what matters most when it matters |
Candidate-focused Splits: General |
Prioritize candidate emails and prevent them from getting lost in the noise |
Candidate focused Splits: Rejection responses |
Separate out responses to bulk rejection emails to batch process and so other emails are not lost in the noise |
Go here to learn more about how to customize your Split setup 👈
Snippets (Templates)
Snippets save time by letting you insert pre-written responses with just a few keystrokes. They ensure consistency, reduce repetitive typing, and help you reply to emails faster. This makes communication more efficient while keeping your messages polished and professional.
| Use Case Examples | Benefit |
Templates for moving candidates to next stages/rejection |
Quickly compose and respond with language already written. |
Interview prep/confirmations |
Eliminate time to get meetings scheduled with pre-set language and links. |
Product Trial Invites |
Quickly compose and respond with language already written. |
Company values |
Share common language across the team. |
Loop in correct recruiter for the role |
Quickly compose and respond with language already written. |
Learn how to use Snippets here. You can also check out this blog article for some Snippet ideas!
Recent Opens / Read Status
Recent Opens lets you see when prospects have opened your emails. This insight helps you follow up at the right time, gauge interest, and prioritize hot leads. It makes outreach more strategic and increases your chances of closing deals.
| Use Case Examples | Benefit |
See when candidates have opened your email |
Help recruiters gauge candidate interest and help decide whether to push, wait, or close out a candidate. |
Learn more here 👀
Comments and Shared Drafts
Comments and shared drafts let teams collaborate directly within Mail. You can leave feedback, suggest edits, and co-write emails in real time—all without switching tools. This keeps communication aligned, speeds up approvals, and ensures messages go out polished and consistent.
| Use Case Examples | Benefit |
Share information with hiring managers |
Quickly loop in stakeholders. |
Learn how to collaborate in the inbox here 🤝
Write with AI
The Write with AI feature in Mail helps you craft high-quality emails faster by generating context-aware, professional content directly in the compose window. It streamlines communication by suggesting polished phrasing, improving clarity, and reducing the time it takes to write, respond, and proofread —ultimately saving hours in your inbox each week while maintaining your unique voice.
| Use Case Examples | Benefit |
Use AI to start your email responses |
Save time by allowing AI to help you get started with an email response - ensuring fast and thoughtful responses that lead to a positive candidate experience |
Learn more about how to best use our Write with AI feature here. Additionally, here are some best practices on how to prompt AI.