Recruiters

Responding to candidates quickly can make all the difference in closing top talent. That's why Superhuman makes it easy to efficiently and effectively manage candidate communication!

Here are a few ways the most productive recruiting teams use Superhuman.

Split Inbox

Use Split Inboxes to create areas of focus and organize messages from candidates, internal tools, and job applications. Here are the most common Splits for recruiters:

Create a Split for messages from your applicant tracking system (ATS)

1. Highlight a message from your ATS.
2. Hit Cmd+K (Mac) or Ctrl+K (Windows) → New Split Inbox.
3. Select the criteria you'd like to use for your Split (e.g., from:greenhouse.io).
4. Give your Split a name (e.g., Greenhouse).

All messages from that domain will be pulled into this Greenhouse Split. Hit Tab to quickly cycle between your Splits.

With all your ATS notifications in their own Split, you can batch process them efficiently, without distractions from other incoming messages!

💡 Tip: To add additional addresses or domains to an existing Split, find an email from that tool and hit Cmd+K or Ctrl+K → Add to Split Inbox.

Create label-based Splits (Gmail accounts)

1. Select a message with a label.
2. Hit Cmd+K or Ctrl+K → New Split Inbox.
3. Select New Split Inbox with label:
4. Give your Split a name.

All messages with that label will then sort into the custom Split you just created.

Create a shared inbox for your Recruiting team and set up label-based Splits for different roles or teams you're hiring for (GTM, EPD, Onsite, etc). Give everyone access to the inbox so you can easily delegate and see where different candidates are in the process.

Then, even when a team member is out of the office, candidates won't fall out of the pipeline!

Auto Labels

Create custom Auto Labels to automatically label emails related to specific roles. Just hit Cmd+K or Ctrl+K → New Auto Label and write an AI prompt like:

“emails that mention the [Job Title] role — including applications, referrals, interest from candidates, recruiter introductions, tool notifications, or team discussions”

Once your Auto Labels are complete, you can upgrade your Splits by adding Auto Labels to the definitions.

Hit Cmd+K or Ctrl+K → Split Inbox Settings and add an Auto Label to an existing Split or make a New Split Inbox.

Snippets

Use Snippets to quickly send templated messages — stop repeating yourself and communicate with candidates faster and more consistently!

To create a Snippet:

1. Hit Cmd+K or Ctrl+K → Create Snippet.
2. Give your Snippet a title in the Description line.
3. Add your content to the Snippet.
   • You can include placeholders and paste variables into the Snippet from the details in the sidebar.
   • You can also add attachments and include colleagues in the Cc: or Bcc: fields.
4. Hit Cmd+Enter or Ctrl+Enter to save.

Then, hit Cmd+K or Ctrl+K → Use Snippet to insert a Snippet directly into your draft.

Recruiting use cases for Snippets

1. Form emails like interview prep, follow-ups, and next steps.
2. Personalized candidate emails — use a Snippet for the common details and quickly add a personal touch.
3. Quickly adding your ATS' email-to address to Bcc.

💡 Tip: Use Snippets in tandem with Send Later and Remind Me to administer timed take-home exercises! Ask the candidate what time works best for them, send the Snippet at the desired time with Send Later, and then set a Reminder to follow up just before the time is up.

Shared Conversations & Team Comments

Collaborate efficiently with your team! Rather than forwarding emails or copy and pasting screenshots into Slack, keep your team in lockstep by sharing conversations through Superhuman!

To share a conversation, hit Cmd+K or Ctrl+K → Share Conversation. The recipient will see the full conversation (and future replies) even if they're not a Superhuman user!

To comment on a conversation, hit M. Then hit @ to mention a teammate and share the conversation with them. This allows you to discuss the email without risking the discussion being visible to the candidate.

🗣️ "Providing hiring managers visibility into candidate communications has been a game changer. When candidates ask important questions, I can quickly loop in the hiring manager for support. This transparency not only fosters collaboration but also enhances the candidate experience." — Recruiter using Superhuman

💡 Tip: You can share conversations with all teammates, regardless of whether they're using Superhuman or not. 

Follow-up workflow

Use Send Later, Reminders, and Read Statuses together to ensure seamless communication with candidates without ever dropping the ball!

When drafting a response, hit Cmd+Shift+L or Ctrl+Shift+L to schedule send your email. Set the exact time (e.g., Monday 10:30 AM New York) you want your candidate to receive your message.

With Auto Reminders, any unanswered messages to a candidate will automatically return to your inbox in two days. You’ll never miss a follow-up again.

To adjust this default, hit Cmd+K → Reminder Settings.

To set a manual reminder on a draft, hit Cmd+Shift+H or Ctrl+Shift+H. 

Then, use Read Statuses and the Recent Opens Feed to get insights on if and when your candidates are reading your email. Hit Cmd+K or Ctrl+K → Enable Read Statuses to turn on read statuses, then hit Cmd+K or Ctrl+K → Enable Recent Opens to see a list of recently opened messages in the sidebar.

At the bottom of the message, you’ll see a notification when it’s been opened. Mouse over for details on the time, device, and person who opened the message.

You can also check your Recent Opens feed in the right sidebar to see when your messages have been opened.

That way you know exactly when your candidate is reading your message and the perfect time to follow up.

Superhuman helps recruiting teams stay fast, responsive, and organized — so you can focus on hiring the best talent 🚀