Your Greatest Hits, On Demand

No matter how fast we are, we all hit the same limit —  the sheer time it takes to type. With Snippets, you can insert phrases, paragraphs, or whole emails to push past this limit.

Creating Snippets

There are a few ways to make Snippets: 

• Cmd+K (Mac) or Ctrl+K (Windows) → Create Snippet to make a Snippet.
• Cmd+K or Ctrl+K → Create snippet from draft to make a Snippet from a message you're drafting.
• Cmd+K or Ctrl+K → Create snippet from message to make a Snippet from a message you're reading.

💡 Tip: Create Snippets for any messages you send frequently (e.g., follow-ups, outreach, hiring templates, greetings, replies to introductions, booking links).

Adding Variables and Placeholders in Snippets

Use variables in Snippets to automatically fill in details (like a person's first name) when you insert them into a draft. You can see all available variables in the right sidebar while creating a Snippet.

You can also add placeholders by putting any phrase in curly brackets. 

For example, in the screenshot above, {your_company} and {decline_reason} are used as placeholders. If those phrases aren’t replaced when you send the email, Mail will display a warning like so:

⚡ Try It Now on Desktop (coming soon for Mobile)

1. Hit Cmd+K or Ctrl+K → Create Snippet.
2. Name the Snippet in the Description line. 
3. Add the content to the Snippet, including any variables or placeholders.
4. Hit Cmd+Enter or Ctrl+Enter to save.

💡 Tip: When creating a Snippet, toggle on Share with team to share it with others on your Superhuman Mail team!

Using Snippets

Once you have Snippets created, it's pretty easy to use them! 

⚡ Try It Now on Desktop 

1. Hit Cmd+K or Ctrl+K → Use Snippet or ; to start using a Snippet.
2. Type the name of the Snippet, then use the Up and Down arrow keys to select the Snippet you'd like to use. 
3. Hit Enter to insert the Snippet into the draft.

⚡ Try It Now on Mobile

1. While drafting, tap { } at the bottom of the message.
2. Tap the Snippet you'd like to use, or go to the Search field and type the first few letters of the Snippet you'd like to use.

Editing Snippets

⚡ Try It Now on Desktop (optional)

1. Hit Cmd+K or Ctrl+K → go to Snippets or G then ;
2. Open the Snippet you'd like to edit, then hit Edit in the bottom left corner to make changes. 
3. Once you've finished your edits, hit Cmd+Enter or Ctrl+Enter to save the Snippet.

💡 Tip: Check out this blog post to see examples of powerful, time-saving Snippets.

Snippets Metrics

You can quickly see how your private and team Snippets are performing. Use these insights to determine which messages are working best with your audience, and refine your responses!

To view your Snippets Metrics, hit Cmd+K or Ctrl+K → go to Snippets or G then ;

The number of sends, the open and response rates, and the author of the Snippet, will display beside each Snippet.

You're making great progress, and have reached the halfway mark of this guide! 🏁

Next, let’s explore Write with AI: your fastest way to draft thoughtful, polished emails.