Shared Conversations and Team Comments

Table of Contents

Overview

Superhuman's Shared Conversations and Team Comments allow you to efficiently collaborate on emails in email. Quickly share all the context when seeking input on a conversation, eliminating the need to forward, Bcc, or switch to another app. Anyone you share with can reply to comments directly in the thread to streamline communication in one place. You can collaborate with anyone, even if they don't use Superhuman! ⚡


Key Features:

  • Team Comments: Add internal comments on external emails and @mention a colleague to start collaborating. No need to screenshot and switch apps to talk about email. Keep the conversation all in one place!
  • Shared Conversations: Share the full conversation history with anyone, even if they don’t use Superhuman. They will be able to follow along on future updates, without being a recipient in To, Cc, or Bcc. Share a conversation directly with them or @mention someone.
  • Copy and share a link to the conversation instead of a screenshot to share the full context instead of a limited snapshot.

Team Comments

You can add a comment and @mention anyone to collaborate internally on an external email. Share full context, and collaborate on emails in one place!

How to add a comment:

Desktop

  • Hit M to comment or Cmd+Shift+M (Mac) or Ctrl+Shift+M (Windows) when focused in Compose.
  • Hit the comment bar at the bottom of the conversation, then hit Cmd+Enter or Ctrl+Enter to send the comment.

If you're using Superhuman individually and @mention a teammate in a comment, guest collaborators will be able to view and comment on the thread on web.

Mobile

Tap the comment icon in the triage bar:

Shared Conversations

You can share a conversation to give folks visibility to all the messages you see in the conversation. They will also get ongoing visibility into future messages!

How to share a conversation

Desktop

  • From your inbox:

    • Cmd+K or Ctrl+K → Share Conversation.


  • From the message list:
    • Add a comment to start sharing instantly!
    • Cmd+K or Ctrl+K → Share Conversation.

    • Hit Cmd+S or Ctrl+S to pull up the Share modal:

      From there, hit Cmd+S or Ctrl+S again to copy the share link. Once the link has been copied, you can paste it directly in Slack or Microsoft Teams. Anyone with the link will be able to see all past messages and add comments.

      Or hit the Share button in the Share modal:

      This will share the conversation with the teammates you have selected.

If you're using Superhuman individually and share a conversation, guest collaborators will be able to view and comment on the thread on web.


Mobile

  • From the inbox:
    • Two-finger tap on a message, then select Share Conversation in the modal that appears.
  • From the message list:

    • Pull down from the top of the message or two-finger tap, then select Share Conversation in the modal that appears.


View the Publisher and participants

View the Publisher and sharing participants by hovering over the avatar stack to the right of the subject line:

Click on the avatar stack to pull up the Share modal, where you’ll also be able to view the Publisher, participants, and add participants:

How to stop sharing a conversation

Desktop

  • Hit Cmd+K or Ctrl+K → Stop Sharing Conversation.

  • Hit the Stop Sharing button in the Share modal:

Mobile

  • Pull down from the top of the message or two-finger tap, and select Stop Sharing Conversation in the modal that appears.


Collaborating with non-Superhuman users

You can @mention and collaborate with anyone —  even if they don't use Superhuman 🙌


Non-Superhuman users will be included as guest participants and have the ability to view all past and future messages, as well as comments, in a Shared Conversation.


When a non-Superhuman user is @mentioned in a conversation, they’ll receive an email notification asking them to collaborate including a link to view the email, and comment on web!

Each time a new comment or message is added to the conversation, a guest collaborator will receive an email notification:

FAQs

Who can share a conversation?

  • Anyone on Superhuman can share a conversation. Whoever starts sharing the conversation will be the Publisher, and their version of the thread will be shared.

What is included in the Publisher’s view of a Shared Conversation?

  • All past and future messages and comments the Publisher has in their version of the thread will be shared.


  • Any subthreads in the Publisher’s view will be visible to all participants.

    A subthread is a reply that spawns off a message from the original thread (i.e. if the Publisher replies and excludes certain recipients).


  • Subthreads where the Publisher is not a recipient will not be included (e.g. if a recipient has a message only between them and an external recipient, it will not be shown).

Who can view a Shared Conversation and add comments?

  • Once a comment is added or a conversation is shared, Superhuman teammates who are recipients of the messages or added as participants will see the shared conversation. They can reply directly to the messages in the thread and add comments.

  • Superhuman teammates who are recipients on the thread and anyone shared on the conversation, will continue to see all messages and comments in the Publisher's view even if they are removed from the to, from, and cc fields.

    • Superhuman will show a risk warning for new messages when a recipient is removed.

    • When adding a comment, all participants will be listed above the comment bar.


  • You’ll also be able to view all the participants in the avatar stack button to the right of the subject line.

  • Non-Superhuman users who receive the Shared Conversation link or are added as a participant will be able to view and comment in the thread in a browser-based experience.

  • Guest comments are only supported for Google-hosted and Microsoft-hosted email accounts.

Who can you @mention in a comment?

  • You can @mention anyone, even if they don't use Superhuman!

  • When a non-Superhuman user is @mentioned in a comment, they’ll receive an email letting them know, which will include a link to view the conversation and collaborate on web.

Can guest collaborators reply to or forward a message in the browser-based experience?

  • No, guest collaborators can only view the conversation and add comments.

How do I know if a conversation is shared?

  • Shared conversations will have a share indicator in the thread list:


  • In the message list, you’ll see the avatar stack to the right of the subject:

  • You'll also see a Sharing started timestamp in the message list:


Can non-Superhuman users see who the conversation is shared with?

  • Yes, they’ll be able to see view the participants when they attempt to post a comment.



Can I remove participants?

  • There isn’t a way to remove participants quite yet, but this is a feature enhancement we’re looking to add.
  • In the meantime, folks can hit Shift+M to mute the conversation, or the Publisher can stop sharing the conversation if they don’t want participants to receive updates.
    • It's worth noting, Superhuman for Outlook and our Android app doesn't have the ability to mute conversations at the moment.

Can comments be edited or deleted?

  • While there isn’t a way to edit comments quite yet, you can delete a comment by hitting the Trash icon.
  • You can only delete your own comments. Once deleted, comments will no longer appear for yourself or your teammates.

Can I hide the comment bar on Desktop?

  • You can hide the comment bar by hitting Cmd+K (Mac) or Ctrl+K (Windows) → Hide Comment Bar.

  • You can also hide the comment bar by going to the sidebar. Under Advanced settings, toggle Hide Comment Bar.

  • When the comment bar is hidden, it will only apply to conversations that are not shared. The comment bar will still appear in shared threads.

Can I hide the comment bar or button on Mobile?

  • To hide the comment bar, two-finger tap then type Settings. Select Team Comments then toggle off Show comment input on all conversations.

  • To adjust or remove the comment button from the triage bar, two-finger tap and type Conversation Triage Actions. Tap the red circle to reorder or remove Comment from the triage bar.

Once sharing has stopped, can it be reshared?

  • Yes, a conversation can be re-shared, but only by the Publisher.