Read Statuses and Team Reply Indicators
With Read Statuses and Team Reply Indicators, you can quickly see who's reading and responding in real time, making your communication seamless!
Table of Contents
Read Statuses
Read Statuses let you see when recipients have opened your emails, making follow ups that much easier!
Desktop
To enable Read Statuses, hit Cmd+K (Mac) or Ctrl+K (Windows) → Enable Read Statuses.
You can find read receipts in two places after you open a conversation:
- Mouse over the checkmarks to the right of an email's header.
- Look under the bottom right corner of the conversation's last message.
To disable Read Statuses, hit Cmd+K or Ctrl+K → Disable Read Statuses.
Mobile
You can turn on Read Statuses on Mobile like so:
- Pull down from the top of the inbox, then swipe right to open Superhuman Command — like you're making an "L."
- Type then tap Read Statuses Settings.
Toggle read statuses for your desired account(s):
You can find them under the bottom right corner of a message:
Tap the read receipt to see additional details about the read message.
Team Read Statuses
Desktop
Team Read Statuses allow you to see when emails have been opened by other teammates, allowing you to collaborate and communicate more effectively!
To enable Team Read Statuses, hit Cmd+K or Ctrl+K → Enable Team Read Statuses.
You can find them in two places after you open a conversation:
- Mouse over the checkmarks to the right of an email's header.
- Look under the bottom right corner of the conversation's last message.
To disable Team Read Statuses, hit Cmd+K or Ctrl+K → Disable Team Read Statuses.
Mobile
You can turn on Team Read Statuses on Mobile like so:
- Pull down from the top of the inbox, then swipe right to open Superhuman Command — like you're making an "L."
- Type then tap Read Statuses Settings.
- Toggle read statuses for your desired account(s):
You can find them under the bottom right corner of a message:
Tap the read receipt to see additional details about the read message.
Team Reply Indicators
Team Reply Indicators allow you to see when teammates are writing a reply, or have a scheduled send in the wings! This helps teams prevent reply collisions and duplications of effort.
Desktop
To enable Team Reply Indicators, hit Cmd+K or Ctrl+K → Team Read Statuses.
A Team Reply Indicator will appear when your teammate is replying in Superhuman, and when you’re viewing the message in Superhuman.
To disable Team Reply Indicators, hit Cmd+K or Ctrl+K → Disable Team Reply Indicators.
Mobile
At the moment, Team Reply Indicators are desktop-only.
FAQs
Do I need to enable Read Statuses for each account I am logged into Superhuman with?
Yes, Superhuman's Read Statuses are enabled on a per-account basis.
Do I need to send an email with Superhuman for it to be tracked?
Yes, Read Statuses will only work if an email is sent using Superhuman and not any other email client.
Can I block others from seeing read statuses for me?
Yes, you can hit Cmd+K or Ctrl+K → Image Settings and choose the "Block all known tracking pixels" option to block others' read statuses.
I saw a Team Reply Indicator and then it disappeared, what happened?
There are a few reasons why that reply indicator might have disappeared:
- The teammate replying discarded their draft.
- The teammate replying hasn’t made an edit for at least 20 minutes, at which point the indicator will disappear (it will re-appear if any further edits are made).
- The teammate replying has scheduled the message, which will display a new scheduled send indicator.
- The teammate sent their message, which you should see arrive in the thread.
Why can’t I see Team Reply Indicators when my teammate is replying?
There are a few conditions that must be met in order for team reply indicators to work:
- Both teammates must be using Superhuman.
- Both teammates must be on the same Superhuman team account.
- Both teammates must have Team Reply Indicators enabled, which can be done by hitting Cmd+K → Enable Team Reply Indicators.
- Both teammates must be present in either the To:, From:, or Cc: field.
If I’m Bcc’d on an email and start replying to it, will others on the thread see that I’m replying?
A Team Reply Indicator will not display if you’re replying to an email as a Bcc. Those indicators will only display if you’re present in the To:, From:, or Cc: field.
Do Team Reply Indicators work offline?
Similar to how Read Statuses work, you are able to view the Team Reply Indicators that happened as of the last time you were online.
Does blocking tracking pixels impact Team Reply Indicators?
Blocking tracking pixels won’t have any impact on Team Reply Indicators working.
What happens when I disable Team Reply Indicators?
When Team Reply Indicators are turned off, you will no longer be able to see Team Reply Indicators for your team, and your team will no longer be able to see an indicator that you’re replying.