Email Assistant by Superhuman Mail (Gmail)

Email Assistant by Superhuman Mail brings Auto Labels, Auto Archive, Auto Drafts, and Auto Reminders directly into your existing Gmail inbox — no new app, no browser extension required.

Email Assistant is an AI agent that works quietly in the background of your Gmail inbox. After a one-time setup, it handles the repetitive email work for you: labeling incoming messages, archiving noise, drafting replies in your voice, and following up on conversations that need a response.

Complete onboarding

Once you purchase Email Assistant, you’ll go through an onboarding where you set up each feature:

Auto Labels: assigns each new email one of six labels — Respond, Waiting, FYI, Notifications, Promotions, or News — so you can quickly understand its priority and required action.
Auto Archive: automatically removes selected lower-priority messages from the main inbox without deleting them, helping you reduce clutter.
Auto Drafts: prepares responses to incoming emails and follow-ups to unanswered messages using your context, voice, tone, and preferences.
Auto Reminders: resurfaces sent emails when a response hasn't been received, helping you remember when to follow up.

When onboarding is complete, you’ll land on your Dashboard. We recommend taking a few minutes to review your Personalization details and the settings for each feature. This is where you can decide how you want Email Assistant to label your emails, prepare drafts, and surface conversations for you.

It may take a few hours after onboarding for Email Assistant to finish processing and labeling your emails. Don’t worry if your inbox does not appear fully labeled immediately.

💡 Tip: Complete your Personalization details as thoroughly as possible. The more context Auto Drafts has about you, your work, and how you communicate, the better it can match your voice.

Auto Labels

Auto Labels help you understand what each email means for you without opening every message. Email Assistant automatically assigns every incoming email one of six labels:

Respond: Needs your reply
Waiting: You’re waiting to hear back
FYI: Useful information with no action needed
Notifications: Automated updates and alerts
Promotions: Marketing messages and offers
News: Newsletters and digests

Each email receives one Auto Label, so it's easier to see what needs your attention and what can be reviewed later.

Auto Labels work alongside your existing organization system. Email Assistant will not remove or replace labels you created in Gmail.

Customize Auto Labels

Auto Labels are a complete set of six — you can’t disable, rename, or replace them individually.

Remove an Auto Label

If an email receives the wrong Auto Label, select the X beside the label to remove it from that thread. Removing the label does not change or remove the email itself.

This change applies only to that thread. It does not create a rule or teach Email Assistant to categorize similar messages differently in the future.

Auto Archive

Auto Archive keeps lower-priority email out of your main inbox without deleting it. You can choose to automatically archive new conversations labeled:

Notifications
Promotions
News

Emails labeled Respond, Waiting, or FYI cannot be automatically archived.

By default, Auto Archive is enabled for Promotions and News during setup, while Notifications remain in your inbox. You can change these preferences in your Email Assistant settings.

Find an Auto Archived email

When a message is Auto Archived, it is removed from your main inbox but is not deleted. You can still find it using its Auto Label, search, All Mail, or the Auto Archived folder.

Choose which senders are archived

In your Email Assistant settings, open Auto Archive to create preferences for particular senders:

Add a name, email address, or domain to Always archive to keep new conversations from that source out of your main inbox.
Add a name, email address, or domain to Never archive to ensure new conversations from that source remain in your inbox.

Senders and domains you have previously emailed are automatically excluded from label-based Auto Archive. Your Always archive and Never archive preferences let you override this behavior for specific senders or domains.

Auto Drafts

Auto Drafts prepare personalized email drafts in your voice, using the context of each conversation and how you have communicated with that recipient in the past.

Response drafts: Replies to incoming emails that need a response.
Follow-up drafts: Follow-ups for sent emails that have not received a response.

Auto Drafts consider details such as your typical level of formality, word choice, greeting, signoff, and message length. They can also adjust the tone based on the recipient — for example, writing differently to your manager than to a close colleague.

Review and send a draft

Auto Drafts appear as standard drafts in Gmail. They are never sent automatically. You can review, edit, send, or delete them just as you would any other draft, without changing the original email.

Draft responses to scheduling requests

When someone emails you to schedule time, Auto Drafts can check your availability across your connected calendars and suggest times when you are free. Your drafts will also take the scheduling preferences in your Personalization settings into account.

You can also configure scheduling drafts to add a teammate on Cc when you want that person to help coordinate the meeting.

Choose which drafts are created

In your Email Assistant settings, you can:

Turn Responses and Follow-ups on or off separately.
Limit Response drafts to people you have emailed before.
Choose whether scheduling drafts should add a teammate on Cc.

Improve your Auto Drafts

Auto Drafts learn from the emails you have previously sent and should improve as you continue using Email Assistant. If your drafts do not sound like you, review your Personalization settings and add more information about your preferred writing style, greeting, signoff, company context, scheduling preferences, and other relevant details.

💡 Tip: The more complete your Personalization settings are, the more context Auto Drafts will have to prepare responses that sound natural and fit each conversation.

Auto Reminders

Auto Reminders bring sent emails back to your inbox when they have not received a response. When a reminder is due, the relevant conversation resurfaces so you can review it and decide whether to follow up.

Set an Auto Reminder

Open Set Reminders on your Email Assistant Dashboard to choose:

How many days Email Assistant should wait.
What time the reminder should appear.
What should trigger the reminder, such as not receiving a reply.
Whether the reminder should count weekdays only.

You can return to this page at any time to change these preferences or turn Auto Reminders off.

Auto Reminders and Follow-up drafts

Auto Reminders and Follow-up drafts work together but perform different actions:

Auto Reminder: brings the conversation back to your inbox at the time you selected.
Follow-up draft: prepares a message you can send when your original email has not received a response.

Follow-up drafts are controlled separately in your Auto Drafts settings.

FAQs

Is there a mobile app?

Email Assistant does not require a separate mobile app. It connects directly to your Gmail or Outlook account, so its work appears automatically in the Gmail or Outlook mobile app.

Do I need to use the Superhuman Mail app?

No. Email Assistant works directly inside your existing Gmail or Outlook inbox. You do not need to switch email applications or install a browser extension to use its features.

Depending on your subscription, you may also have access to the Superhuman Mail app, but it is not required to use Email Assistant.

How can I tell what Email Assistant has done?

You can identify Email Assistant’s work directly in your inbox:

Auto Labels appear on incoming messages as Respond, Waiting, FYI, Notifications, Promotions, or News.
Auto Archived messages are removed from your main inbox but remain available through their labels, search, All Mail, or the Auto Archived folder.
Auto Drafts appear as standard Gmail or Outlook drafts. They are never sent automatically.
Auto Reminders bring the relevant conversation back to your inbox when it may need a follow-up.

Why don’t I see labels or drafts yet?

Email Assistant begins processing your inbox after you finish onboarding. You may begin seeing labels and drafts within approximately 15 minutes, but larger inboxes can take two hours or longer to finish processing.

Information will appear progressively during this time. You do not need to keep the settings dashboard open or take any additional action.

How do I manage settings for multiple email accounts?

Each connected email account has its own settings. Changes made for one account do not automatically apply to your other accounts.

Visit your Email Assistant settings and use the account selector in the upper-right corner to choose the account you want to manage. Configure Auto Archive, Auto Drafts, Auto Reminders, calendars, and Personalization separately for each account.

How do I add another email account?

To connect another Gmail or Outlook account:

Open your Email Assistant settings.
Select Accounts or Add accounts.
Select Add account.
Sign in to the Gmail or Outlook account you want to connect.

After connecting the account, review its feature and Personalization settings separately.

How do I disconnect an email account?

Open Accounts in your Email Assistant settings, then select Sign out beside the account you want to disconnect.

Note that disconnecting an inbox does not cancel a paid subscription.

How do I cancel my subscription?

If your organization manages your subscription, contact your account administrator.