Note: Grammarly is now part of Superhuman, a suite of AI tools that includes Go, Grammarly, Coda, and Mail. If you are a Superhuman user, please check out this article: Problems signing in to Superhuman
If you can’t log in after entering the correct login details, double-check that you are entering the right email address and password. If you’re not sure, reset your password at www.grammarly.com/resetpassword and try to log in again.
If you registered your Grammarly account using Google, Facebook, or Apple, select the corresponding option to sign in. If you prefer to set a password for your Grammarly account, you can do that by following the steps in How do I set a password if I registered using Google, Facebook, or Apple?
Note: If your organization is using single sign-on, please sign in by launching Grammarly through your identity provider (a platform that provides authentication services to your organization). If you are having problems with your identity provider, please ask your organization’s administrator to review the instructions in Add Grammarly to an identity provider.
If resetting your password didn’t help, or you registered your account using a different sign-in method, select the Grammarly product in the menu below to see the corresponding troubleshooting steps.
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If you chose to log in with Facebook when registering your account, and you cannot log in to Grammarly in Firefox, please turn off the Enhanced Tracking Protection option as shown below:
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Browser extensions like VPN or ad blockers might prevent you from logging in to Grammarly. Try turning off any browser extensions like these that you may have and see if you are able to log in. You can turn off other extensions in your browser settings:
- Chrome: Copy chrome:extensions into your address bar.
- Firefox: Open Tools → Add-ons → Extensions.
- Safari: Open Safari → Preferences → Extensions.
- Microsoft Edge: Copy edge:extensions into your address bar.
- Temporarily turn off your VPN, proxy, antivirus, and firewall software.
- There might be an issue with your browser cookies. Please clear your browser cookies as described in this article: How do I clear cache and cookies?
If you can’t log in to Grammarly for Microsoft Office using your correct password or sign-in option, please reinstall Grammarly for Microsoft Office by following the steps in How to reinstall Grammarly for Microsoft Office.
If you can’t log in and you see the “Proxy authentication required” message, please click Proxy settings to specify your proxy server login details and try logging in again.
If you can’t log in to Grammarly for Microsoft Office using your browser, please try the following options:
- There might be an issue with your browser cookies. Please clear your browser cookies as described in this article: How do I clear cache and cookies?
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Change your default browser:
If you use Windows 10:- Press the Start button; then, type Default apps.
- In the search results, select Default apps.
- Under Web browser, select the browser currently listed, and then select a different one.
If you use Windows 7:
- Click the Start button and click Control Panel.
- Click on Programs → Default Programs → Set Your Default Programs.
- If you cant see the Programs option, change the view style of Control Panel. Click on View option in the upper right corner of the Control Panel and select Category view.
- Select the browser you want to use as your default and click on Set this Program As Default.
- Temporarily turn off your VPN, proxy, antivirus and firewall software.
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Turn off all your browser extensions. You can use the instructions below to open the extensions list in your browser:
- Chrome: Copy chrome:extensions into your address bar.
- Firefox: Open Tools → Add-ons → Extensions.
- Safari: Open Safari → Preferences → Extensions.
- Edge: Copy edge:extensions into your address bar.
- Make sure that cookies in your browser are enabled:
Copy chrome:settings/content/cookies into your address bar, toggle Allow sites to save and read cookies data (recommended) on and toggle Block third-party cookies off.
If you can’t log in to Grammarly using Facebook, please turn off the Enhanced Tracking Protection option as shown below:
Go to Preferences → Privacy → Uncheck Block all cookies and Prevent cross-site tracking.
Copy edge://settings/content/cookies into your address bar, toggle Allow sites to save and read cookies data (recommended) on and toggle Block third-party cookies off.
If you can’t log in to Grammarly for Microsoft Word, please try to resolve this in the following way:
- Open a blank document in Microsoft Word.
- Open Grammarly and click the “i” icon at the top right corner.
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Click on Clear Web Cache:
Please follow these steps to troubleshoot the issue:
- Reboot your Wi-Fi router and try signing in again. If you’re using 3G or 4G, please see if you’re able to access the internet using your browser.
- Temporarily turn off your VPN and antivirus app (if you’re using them on your mobile device).
- Try to log in to the Grammarly Keyboard from another location (office, home, etc.), where the internet service provider is different.