Learn about using multi-factor authentication to protect your Superhuman Docs account, including how to set up and what to do if you lose your 2FA device.
Two-factor authentication (or 2FA) is a way to increase the security of your account. Using 2FA will ensure your account can't be accessed by bad actors in the event that they are able to guess your email and password combination or otherwise gain access to your login information. Because 2FA requires confirmation from a separate device, your account is more protected. Continue reading to learn how to add 2FA to your Superhuman Docs account, what to do if you lose access to your 2FA device, and more.
If you have a Superhuman Docs account with email and password login, 2FA is available to you. However, if your account was created through Superhuman, 2FA is not currently supported. Learn more about Superhuman account access here.
Add 2FA to your Superhuman Docs account
ℹ️ Docs supports two-factor authentication (2FA) for accounts using email/password logins. Note that 2FA is not available for accounts using SSO or Google login. Learn about available sign-in methods here.
You can optionally add 2FA to your account by taking the following steps:
Visit docs.superhuman.com/account.
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Under Security Settings, toggle on the Two-step verification toggle on.
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Please note you will need to add a password to your account first.
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Once you turn on two-step verification, you'll see a QR code that you can scan with any authenticator app (see Supported authenticator apps below).
Enter the six-digit code provided by the authenticator app, and you should be good to go!
Next time you log in to your Docs account, you will be prompted to verify using your chosen 2FA method.
Supported authenticator apps
Any authenticator app should work with 2FA on Superhuman Docs. If you don't have a preferred authenticator app already, here are a few popular examples:
Check the app store on your device to find the version that works for you! You can explore other popular authenticators here.
Reset 2FA after losing device
If you lose access to the device linked to 2FA, you'll need to reach out to Superhuman Docs Support. If you are logged out of Docs, you can email us at care@superhuman.com.
You will then receive an email asking you to confirm the reset request with support. Before you confirm, please we aware that once we begin this process you will be locked out of your account for 14 days for security purposes. You can contact support to cancel the request at any point within those 14 days.
Once you’ve confirmed the request, you’ll receive another email letting you know that the 14-day hold has begun. The email from support will look something like this:
After the 14-day waiting period, you will receive a final email from support confirming the 2FA reset. You can then log in to your Superhuman Docs account via your email and password. If you wish to reinstate 2FA with your new device, just follow the steps at the start of this article.
FAQs
How can I turn off 2FA after turning it on?
You can turn off 2FA at any time from your account settings. Simply toggle off the Two-step verification option. You'll be prompted to enter your code from your authenticator app when you do this. If you get a new device, make sure you disable 2FA using the old device before getting rid of it.
Can I enforce 2FA for all employees in my organization?
No - it isn’t currently possible to enforce 2FA for all employees. Instead, we recommend that you enforce 2FA natively in your IdP, or enforce a sign-in method such as Google and set up MFA for that method.