When you can't find an answer to your question, learn how to reach out to Superhuman Docs support.
Have questions or an issue that you haven’t been able to resolve, want to submit a feature request, or need to report a bug? The Superhuman Docs support team (formerly, "Coda support team") is here to help.
💡 If you haven’t yet, we recommend checking out our many self-serve resources. These include how-to instructions for our many features, guides to walk you through more in-depth processes, courses for learning, and much more. Check out your options here.
Contact support
To contact support, follow the steps below:
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From any doc, expand your page list on the left-hand side of the screen, and click the question mark icon that's shown at the bottom.
Or from your workspace home, click on the question mark in the bottom right corner of the screen.
In the panel that opens on the right, select Contact support
Follow the prompts to send the team a message
Support hours
The Superhuman Docs support team is available Monday through Friday, 9am to 5pm PST.
If you have a question outside of our working hours, you are welcome to write into the chat and work with our AI bot to try and solve your issue. Alternatively, you can check out the Superhuman Community, which includes Docs experts from around the world.
FAQs
How do I report a bug?
We greatly appreciate our community’s help in identifying bugs. If you notice something buggy, please feel free to notify support so we can inform our product team.
To report a bug, follow these steps:
From any Superhuman doc, click on the question mark icon at the bottom of the left-hand page list
This will open a menu on the right. Select Contact support at the bottom of the options
Click Send us a message
Choose I think I’m encountering a bug from the options
Next, select The issue’s with something else
You’ll then receive a form where you can submit your bug report. Follow the prompts to complete the form.
I can’t open my Superhuman Docs account or docs - how can I contact support?
If you’re unable to log in to or open Superhuman Docs, and therefore cannot access the in-product chat widget, you can send support at email at care@superhuman.com.
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