Sales

Closing deals takes focus. Superhuman Mail is built to give it to you — by clearing the inbox chaos so you can spend more time selling and less time managing email.

Split Inbox

A cluttered inbox is the enemy of pipeline visibility. Split Inbox gives you separate views for what actually matters — so external leads live in one place, internal chatter stays out of the way, and tool noise goes where it belongs.

Here’s the Split Inbox setup that works best for sales:

  • Important — Surface external human conversations from prospects, customers, and partners
  • Other — Keep automated, low-priority emails accessible but out of your main view
  • Calendar — Handle scheduling emails in one pass
  • Shared — Act on internal collaborative conversations quickly
  • Notifications / Tools — Isolate tool notifications from Salesforce, HubSpot, Gong, and DocSend for a cleaner inbox

To turn on a default Split Inbox:

  1. Click ⚙️ Settings → Split Inbox Library.
  2. Select the Split Inbox of your choice.
  3. Click Turn on Split Inbox.
  4. Emails matching that Split Inbox criteria will automatically move there.

💡 Tip: Learn how to build your own custom Split Inbox.

Snippets

The best reps don’t retype the same intros, nudges, and resource links every day. With Snippets, a few keystrokes drop in a polished, pre-written message — whether it’s a handoff to legal, a security doc, or a follow-up request. When your whole team shares Snippets, your outreach stays consistently sharp without anyone slowing down to write it from scratch.

  1. Hit Cmd+K (Mac) or Ctrl+K (Windows) → Create Snippet to build a Snippet from a message, a draft, or from scratch.
  2. Give it a name in the Description line, and write the text you want to reuse.
  3. Include variables for names, and placeholders for dates, company names, or anything else that changes between messages.
  4. While drafting, hit ; then the Snippet name — Mail inserts the full text instantly.

💡 Tip: For Snippets inspiration, check out this blog article.

Auto Reminders and Auto Drafts

The best follow-up system is one you don’t have to think about. Auto Reminders bring emails back to your inbox when there’s been no reply — no deal gets dropped, no thread goes cold. Auto Drafts save the message you started, so when it’s time to reach out again, your draft is already there, written in your voice.

Auto Reminders

  1. Hit Cmd+K or Ctrl+K → Auto Reminders.
  2. Choose how long Mail should wait before resurfacing an unanswered email.
  3. When the window passes with no reply, the thread comes back to the top of your inbox.

Auto Drafts

  1. Hit Cmd+K or Ctrl+K → Auto Drafts.
  2. When a Reminder resurfaces, Mail drafts the follow-up in your voice.
  3. Review, tweak if needed, then send.

💡 Tip: Learn more about Auto Reminders and Auto Drafts.

Shared Conversations and Team Comments

When a deal needs a manager’s input, or legal needs to weigh in before you hit send, Shared Conversations and Team Comments let you work it out right inside the email — no Slack thread, no meeting, just the full context exactly where it belongs. Use them for strategy escalations, cross-team loop-ins, or coverage while someone’s out of office.

  1. Open any message you want to share with a teammate.
  2. Hit M to leave a comment, and use @ to tag a specific teammate.
  3. This will share the conversation with that teammate so they’re fully looped in on past and future responses in that email thread.

💡 Tip: Learn how to collaborate in the inbox.

Inbox Zero Workflow

Inbox Zero is a habit worth building as a sales rep — process every email by replying, archiving, or setting a Reminder, and no lead gets left behind.

  1. Hit E on messages you’ve already actioned to mark them Done.
  2. Hit H on messages you need to follow up on, then set your desired date and date.
  3. For remaining action items left in the box, hit Enter to Reply all, then mark them Done to clear your inbox.

💡 Tip: Learn more about the Inbox Zero workflow.

Share Availability

Back-and-forth scheduling kills momentum. Share Availability lets prospects book directly from your open times — no email tennis required, whether it’s a discovery call, an intro, a follow-up, or a rescheduled meeting across multiple calendars.

  1. While composing, hit Cmd+K or Ctrl+K → Share Availability.
  2. Choose whether you’d like to share time slots or time slots and a booking link.
  3. Once you’ve selected your slots and filled out the details, hit Insert.
  4. Mail automatically drafts a message with your times.

💡 Tip: Learn more about sharing your availability.

Recent Opens Feed

Timing is everything in sales. The Recent Opens Feed tells you the moment a prospect opens your email — so you can follow up when you’re top of mind, trigger a response the moment a contract is opened, re-engage prospects who’ve gone quiet, and spot companies warming back up to a deal, not a week later when the window has closed.

  1. Hit Cmd+K or Ctrl+K → Recent Opens to pull up the feed.
  2. Scan for signals — a prospect opening a proposal, or a cold thread suddenly warming back up.
  3. Click any link in the Recent Opens Feed to see an email thread and Read Statuses.
  4. Follow up immediately when the timing is right.

💡 Tip: Learn more about the Recent Opens Feed.

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